If you've encountered an error on StarTimes after making a payment, especially concerning an M-Pesa transaction where details like the Smartcard number might have been entered incorrectly, you can often correct this directly using a specific USSD service.
Correcting M-Pesa Payment Errors on StarTimes
When a payment via M-Pesa for your StarTimes subscription results in an error, such as the payment not reflecting or being linked to the wrong account due to an incorrect Smartcard number, StarTimes provides a dedicated service to help rectify the issue. This process allows you to correct the transaction and ensure your payment is accurately applied.
Step-by-Step Guide Using USSD
To correct an M-Pesa error payment for your StarTimes account, follow these simple steps using the USSD service from your mobile phone:
- Dial the USSD Code: From your mobile phone, dial
*858#to access the StarTimes USSD menu. - Select Error Correction Option: From the options presented, choose option 5, which is designated for "M-pesa Error Payment Correction."
- Enter Smartcard Number: You will be prompted to enter your correct 11-digit StarTimes Smartcard number. This ensures that the payment is accurately associated with your decoder.
By following these steps, the StarTimes system will process your request to correct the M-Pesa payment error, ideally resolving the issue and activating your subscription or crediting the correct account.
What to Do If the Error Persists
If the USSD method does not resolve your specific payment error, or if your issue is not an M-Pesa payment correction, it's recommended to:
- Contact StarTimes Customer Service: Reach out to StarTimes' official customer support channels. Have your payment details (M-Pesa transaction code, amount, date) and your Smartcard number ready.
- Visit a StarTimes Service Centre: For more complex issues, visiting a physical service center might be necessary.
Always ensure you keep your payment confirmation messages or receipts as proof of payment, as these will be crucial when seeking assistance.
