Why am I getting charged twice a month for Paramount Plus?

You are most likely being charged twice a month for Paramount Plus because you have inadvertently created a second, separate account.

Understanding Duplicate Charges from Paramount Plus

Receiving two monthly charges for the same streaming service can be confusing. The most frequent reason for this occurrence with Paramount Plus is the existence of two distinct subscriptions linked to your name or payment method.

Common Scenarios for Double Billing

This situation typically arises from:

• Accidental Second Account Creation: You may have signed up for Paramount Plus more than once, potentially using a different email address each time. This could happen if you forgot you already had an account or intended to sign up with a new email for a specific offer.
• Email Address Typo During Signup: A simple typographical error in your email address when you initially subscribed, or when attempting to log in, could lead the system to create a brand new account instead of recognizing your existing one. For example, if your usual email is [email protected] but you accidentally typed [email protected] during a sign-up, a new, separate subscription might have been created under the misspelled address.
• Household Subscriptions: In some cases, another member of your household might have initiated a separate Paramount Plus subscription using the same payment method, leading to an additional charge.

How to Investigate and Resolve Duplicate Charges

If you are seeing two charges for Paramount Plus, follow these steps to identify and rectify the issue:

1. Check All Potential Email Addresses:
   • Review all email accounts you commonly use for online services and subscriptions (e.g., personal, work, secondary emails).
   • Search each inbox for confirmation emails, welcome messages, or billing notifications from "Paramount Plus" or "Paramount+". This can help you pinpoint which email addresses are linked to active subscriptions and if a second account exists.
2. Examine Your Bank or Credit Card Statements Closely:
   • Analyze your financial statements for the exact dates and amounts of the Paramount Plus charges. If the charges occur roughly 15 days apart, it's a strong indicator of two separate monthly billing cycles for different accounts.
   • Note the full merchant descriptor on your statement, as slight variations might indicate charges from different systems or accounts.
3. Contact Paramount Plus Customer Support:
   • The most effective way to resolve duplicate charges is to directly contact Paramount Plus customer service. They have access to your account and billing details and can investigate all subscriptions associated with your payment method and email addresses.
   • You can reach their support team at paramountplus.com/contactus. When contacting them, be prepared to provide:
     • All email addresses you suspect might be linked to accounts.
     • Detailed information about the charges (dates, amounts, and the last four digits of the payment method used).
     • Any relevant transaction IDs from your bank or credit card statement.

By taking these steps, you can identify the source of the double charges, cancel any duplicate subscriptions, and ensure you are only paying for one Paramount Plus account.