To cancel your Digital River subscription, you have two primary methods: directly stopping the automatic billing for your order or submitting a cancellation request to their Customer Service. These methods are primarily focused on stopping the auto-renewal of your subscription plan.
Methods to Cancel Your Digital River Subscription
Digital River provides straightforward ways to manage and cancel your subscriptions, especially concerning auto-renewal plans.
| Method | Action |
|---|---|
| Stop Automatic Billing | Look up your specific order details and click on the "Stop Automatic Billing" option. |
| Contact Customer Service | Send a direct cancellation request to Digital River's Customer Service department. |
Stopping Automatic Billing
This is often the quickest way to cancel your subscription's auto-renewal. When you opt to stop automatic billing, your current subscription will typically run until the end of its paid term, but it will not automatically renew for a subsequent period.
- Locate Your Order: You'll need to find the original order details for the subscription you wish to cancel. This information is usually available in your purchase confirmation email or within the customer account section on the Digital River-powered store where you made the purchase.
- Find the Option: Once you've located your order, look for a clear option or button labeled "Stop Automatic Billing," "Cancel Subscription," or similar. Clicking this option will initiate the cancellation of the auto-renewal.
Contacting Customer Service
If you encounter difficulties with the online method or prefer direct assistance, you can always reach out to Digital River's Customer Service.
- Submit a Request: You can send your cancellation request directly to their Customer Service team.
- Include Key Information: To ensure a smooth process, your request should include essential details such as:
- Your full name
- The email address used for the purchase
- The order number for the subscription
- The name of the product or service
- A clear statement that you wish to cancel your subscription's auto-renewal.
Important Considerations for Cancellation
When canceling your Digital River subscription, keep the following points in mind:
- Timing: It's advisable to cancel your auto-renewal plan before the next billing cycle begins to avoid unintended charges.
- Confirmation: After initiating a cancellation, whether through self-service or customer service, always ensure you receive a confirmation that your auto-renewal has been successfully stopped. This typically comes via email.
- Refunds: The ability to receive a refund for a canceled subscription often depends on the specific product's terms and conditions and Digital River's return policy. Review these policies to understand your eligibility for a refund, especially if canceling mid-term.
