VRS stands for Video Relay Service.
Understanding Video Relay Service (VRS)
Video Relay Service (VRS) is a telecommunications service that allows individuals who are deaf, hard of hearing, or have speech disabilities and communicate using American Sign Language (ASL) to make and receive phone calls with voice telephone users. This service acts as a crucial bridge, ensuring seamless communication accessibility.
How VRS Works
VRS utilizes video equipment to connect the user with a qualified sign language interpreter. The process generally follows these steps:
- Initiating a Call: A person who uses ASL connects their video equipment (such as a videophone, computer, or smartphone with a camera) to a VRS provider.
- Interpreter Connection: The VRS user is then connected via video to a live sign language interpreter.
- Relaying the Conversation:
- When the ASL user signs to the interpreter, the interpreter voices what is being signed to the voice telephone user.
- When the voice telephone user speaks, the interpreter signs what is being said back to the ASL user.
This real-time interpretation facilitates a fluid conversation between individuals who communicate in different modalities.
Key Benefits of VRS
Video Relay Service plays a vital role in enabling communication independence and integration for the deaf and hard of hearing community. Its benefits include:
- Direct Communication: Enables direct conversations between ASL users and voice users, eliminating the need for a third party present in person.
- Natural Conversation Flow: Allows for the nuances of ASL, including facial expressions and body language, to be interpreted, leading to more natural and effective communication.
- Accessibility: Provides 24/7 access to communication, ensuring users can make calls anytime, anywhere, as long as they have an internet connection and compatible video equipment.
- Enhanced Independence: Empowers individuals to handle personal and professional calls independently, fostering greater autonomy.
Regulatory Oversight
In the United States, Video Relay Service is overseen by the Federal Communications Commission (FCC), which establishes regulations to ensure the quality, availability, and effectiveness of VRS for all eligible users.
