The primary phone number for the University of Michigan (U-M) help desk, managed by U-M Information and Technology Services (ITS) Support, is 734-764-HELP (734-764-4357).
Contacting U-M IT Support
This central phone number provides access to various technical services and troubleshooting assistance for the U-M community, whether you need support during standard operational hours or urgent help after hours.
How to Reach the Help Desk by Phone
You can utilize the following contact details for various IT-related inquiries, including issues with network connectivity, software applications, hardware, and general technical support.
| Contact Method | Details |
|---|---|
| Phone | 734-764-HELP (734-764-4357) |
| After-Hours Emergency | Dial 734-764-HELP (734-764-4357), then press 0 to be routed to emergency support for urgent assistance with issues such as password resets and Duo Two-Factor Authentication problems. |
Accessing Additional Support and Resources
In addition to direct phone support, U-M IT Services offers a comprehensive suite of online resources. These include self-help guides, knowledge base articles, service status updates, and information on other available contact methods. For further assistance and to explore these resources, visit the official U-M Information and Technology Services help page.
