If you experience a complete loss of water supply, or a significant issue like a burst pipe, you should immediately ring Uisce Éireann (formerly known as Irish Water). They are the primary authority responsible for public water supply and management in Ireland and operate a 24/7 phoneline for urgent issues.
Immediate Contact Information
For urgent water supply issues, including having no water, use the following contact details:
| Issue Type | Contact Number (Ireland) | International Contact Number | Availability |
|---|---|---|---|
| Urgent Water Issue | 1800 278 278 | +353 1 707 2828 | 24/7 |
It is crucial to call these numbers for immediate assistance when your water supply is interrupted.
When to Contact Uisce Éireann
You should contact Uisce Éireann if you are experiencing:
- Complete Loss of Water: If no water is coming from any of your taps.
- Very Low Water Pressure: If the water flow is significantly reduced throughout your property.
- Suspected Burst Pipe: If you notice a leak, particularly outside your property, or a sudden drop in water pressure coupled with signs of water escaping.
- Water Quality Concerns: While the immediate question is about no water, it's worth noting they also handle issues like discolored water.
Before You Call: Quick Checks
Before making the call, it's helpful to perform a few quick checks to ensure the issue isn't within your own property or a localized, known event:
- Check Your Stopcock/Isolation Valve: Ensure your main internal stopcock (usually under the sink or near the water meter) is fully open.
- Ask Your Neighbours: See if they are also experiencing a water outage. If they are, it's likely a wider issue affecting the public supply. If they have water, the problem might be confined to your property.
- Look for Planned Works: While not always obvious, sometimes water outages are due to planned maintenance or repairs. Local authorities or Uisce Éireann might have notified residents in advance (e.g., via text, letter).
What to Expect When You Call
When you contact Uisce Éireann, be prepared to provide:
- Your exact address.
- A clear description of the problem (e.g., "no water," "low pressure," "burst pipe visible at X location").
- Any observations you've made (e.g., neighbours also affected, water discolored initially).
They will then be able to log your issue and advise on the expected resolution time or dispatch a team if necessary.
