To email WhatsApp support for a hacked account, especially if you don't have access to your SIM card, you should send an email to [email protected]
.
Steps to Email WhatsApp Support for a Hacked Account
When your WhatsApp account has been compromised and you lack access to your SIM card, direct communication with WhatsApp support via email is crucial. Here's how to approach it:
- Identify the Issue: Your account has been hacked, and you cannot log in or receive SMS codes because you don't have access to your SIM card.
- Compose Your Email:
- Recipient: Send your email to
[email protected]
. - Subject Line: Use a clear and concise subject line, such as "Hacked Account - [Your Phone Number]" or "Account Compromised - Unable to Access SIM."
- Body of the Email: Include the following essential information:
- Your full phone number linked to the WhatsApp account, including the international country code (e.g., +1 for USA, +44 for UK, +91 for India).
- A detailed description of how you believe your account was hacked.
- Mention explicitly that you do not have access to your SIM card, which prevents you from logging in or receiving verification codes.
- Any recent suspicious activity you've noticed on your account.
- Request for account deactivation or assistance in recovery.
- Recipient: Send your email to
What to Include in Your Email
To help WhatsApp support understand your situation quickly and efficiently, structure your email with the following details:
- Your Registered Phone Number: This is the most critical piece of information.
- Example:
+XX YYYY ZZZZZZ
(e.g.,+1 555 123 4567
)
- Example:
- Problem Description: Clearly state that your account is hacked and you cannot access it, specifically mentioning the lack of SIM card access.
- Example: "My WhatsApp account linked to [Your Phone Number] has been hacked. I am unable to log in as I do not have access to my SIM card to receive verification codes."
- Timeline: When did you notice the hack?
- Any Error Messages: If you're seeing specific error messages when trying to log in.
After Sending the Email
Once you've sent your email to [email protected]
, WhatsApp support will typically respond with instructions on how to proceed. It's important to:
- Be Patient: Responses may take some time depending on the volume of requests.
- Follow Instructions: Carefully read and follow any instructions provided by WhatsApp support to help recover your account.