WildBird allows returns within 30 days and exchanges within 60 days of the confirmed delivery date, provided the items are in an unsullied condition.
Understanding WildBird's return and exchange policy is crucial for a smooth post-purchase experience. This policy outlines the specific conditions and timelines for returning or exchanging products.
Key Aspects of WildBird's Return and Exchange Policy
The policy is designed to ensure customer satisfaction while maintaining the quality of returned goods.
- Return Window: Customers have a specific timeframe to initiate a return for a refund.
- Exchange Window: A longer period is provided for customers wishing to exchange an item.
- Condition of Items: The state of the product upon return is a critical factor for eligibility.
- Refund Processing: The process for issuing refunds after a return is clearly defined.
- Shipping Responsibility: WildBird's stance on return shipping and lost packages is also specified.
Eligibility and Timeframes
To be eligible for a return or exchange, items must meet certain criteria regarding their condition and the timing of the request.
| Action | Timeframe (from confirmed delivery) | Condition Required |
|---|---|---|
| Return | Within 30 days | Unsullied (unused, clean) |
| Exchange | Within 60 days | Unsullied (unused, clean) |
Important Considerations:
- Unsullied Condition: This means the returned goods must be in their original, unused, and clean state. Any signs of wear, damage, or alteration may void the return or exchange eligibility.
- Confirmed Delivery Date: The policy clock starts ticking from the date your order was confirmed as delivered. It's advisable to check your tracking information for this precise date.
Refund and Exchange Process
Once your returned item is received, WildBird follows a specific procedure to ensure proper handling.
- Inspection: Upon receipt of the returned item(s), they will be inspected to verify they meet the "unsullied condition" requirement.
- Refund Processing: If the item passes inspection, refunds will be processed accordingly. The time it takes for the refund to reflect in your account may vary depending on your bank or payment method.
- Lost Return Packages: WildBird does not assume responsibility for return packages that are lost during transit. It is highly recommended to use a trackable shipping method when sending items back to ensure proof of shipment and delivery.
Understanding these details helps customers navigate the return or exchange process efficiently and effectively.
