If you are unable to make calls on your Xplora watch, a common reason, especially when your watch indicates a good connection, is that the domestic roaming setting may not be enabled.
Resolving Call Issues on Your Xplora Watch
Experiencing difficulty making calls on your Xplora watch can be frustrating. While basic checks like signal strength and SIM card status are important, a less obvious but crucial setting that often impacts calling ability is domestic roaming.
Check Your Domestic Roaming Setting
Even if your Xplora watch appears to have a good network connection or full signal bars, specific internal settings can prevent it from properly utilizing the cellular network for calls and data. One such setting is domestic roaming. Ensuring this is enabled can resolve connectivity issues that block calls, particularly in areas where your primary network provider might rely on partner networks.
Here's how to check and enable it on your Xplora watch:
- Navigate to the settings menu on your watch.
- Scroll down through the options until you find Data roaming.
- Ensure that Data roaming is enabled. This setting is vital for the watch to properly access network services, including making calls, even when you're within your home country or primary service area.
Other Common Call Troubleshooting Tips
If enabling domestic roaming does not resolve the issue, consider these additional common troubleshooting steps:
- SIM Card Check:
- Ensure the SIM card is correctly inserted into the watch.
- Verify that the SIM card is active and has sufficient credit or an active data/call plan.
- Confirm the SIM card is not faulty by testing it in another compatible device if possible.
- Signal Strength:
- Check the cellular signal strength displayed on your watch. Weak or no signal will prevent calls. Try moving to an area with better network coverage.
- Reboot the Watch:
- A simple restart can often resolve temporary software glitches affecting network connectivity. Turn your Xplora watch off and then back on.
- Software Updates:
- Ensure your Xplora watch's software is up to date. Outdated software can sometimes lead to performance or connectivity issues. Check for and install any available updates via the companion app.
- Network Compatibility:
- Confirm that the SIM card's network provider is compatible with your specific Xplora watch model and the local network frequencies.
- Parent App Settings:
- Review any call restrictions or settings within the Xplora parent companion app that might be limiting outgoing calls from the watch.
